Terms & Conditions

1. About these terms 

These Terms & Conditions (the "Terms") form a legal agreement between you ("you," "your," or "Customer") and IRLPRINTS, a sole proprietorship operating in Palm Beach, Florida ("IRLPRINTS," "we," "us," or "our"). They govern your use of our website at irlprints.com (the "Site") and any products or services you purchase from us, including ready-made items and custom commissions (collectively, the "Services"). 

By placing an order, submitting a commission request, uploading any file or image to us, or otherwise using the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Site or place an order. 

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order. If you are placing an order on behalf of a business or other entity, you represent that you are authorized to bind that entity to these Terms. 

2. Our products and services 

IRLPRINTS designs and produces custom 3D-printed objects — including but not limited to figurines, trophies, phone stands, and decorative pieces — from materials such as PLA and resin. We offer two categories of products: 

• Ready-made items, which are listed in our shop and made to order from a fixed specification. 

• Custom commissions, which are designed and produced based on photos, sketches, 3D files, or written descriptions you provide. 

Every item is made to order. We do not maintain a stock of finished goods. 

3. How orders work 

3.1  Ready-made items 

When you complete checkout for a ready-made item, your order is treated as an offer to purchase. We confirm acceptance by sending an order confirmation email. Payment is collected at checkout through our payment processor. 

3.2  Custom commissions 

Custom commissions follow a multi-step process. You submit a request through our commission form, including any reference materials. We review and respond — typically within 48 hours — with a quote, an estimated production timeline, and any clarifying questions. If you accept, we send an invoice for payment. Once payment is received, we produce a 3D preview render of the proposed piece for your review and approval. You have the right to request one round of revisions within five (5) business days of receiving the preview. Production begins only after you approve the preview in writing (including by email). We do not begin printing without your written approval. 

3.3  Prices and payment 

All prices are listed in U.S. dollars and are exclusive of any applicable taxes, duties, or shipping charges, which will be calculated at checkout or quoted separately for custom work. We reserve the right to correct pricing errors and to adjust prices at any time, although adjustments will not apply to orders that have already been accepted. 

4. Our right to decline or cancel projects 

IRLPRINTS reserves the right, in our sole discretion, to refuse, decline, or cancel any order or commission request at any time, for any lawful reason. Reasons we may decline include but are not limited to: 

• The request would require us to reproduce content we believe infringes a third party's copyright, trademark, trade dress, right of publicity, or other intellectual property right. 

• The request is for content we consider obscene, sexually explicit involving minors, defamatory, harassing, hateful, threatening, or otherwise unlawful. 

• The request is technically infeasible with our equipment, materials, or expertise. 

• The reference materials you provide are insufficient to produce a quality result and you decline to provide alternatives. 

• You request a turnaround we cannot meet. 

• We have reasonable concerns about fraud, chargebacks, or other misuse of our Services. 

• Any other reason that, in our judgment, makes the project a poor fit for our studio. 

If we decline a project after payment has been collected, we will issue a full refund of all amounts paid for that project within ten (10) business days, using the original payment method. If we cancel a project that is already in production due to circumstances within our control, we will refund all amounts paid less the documented cost of materials and labor already expended, unless we determine in our discretion to issue a full refund. 

If we cancel a project because you breach these Terms — including by failing to respond for an extended period, providing fraudulent payment information, or violating Section 5 (Content You Submit) — we may retain any amounts already paid as liquidated damages for the work performed up to the point of cancellation. 

 

5. Content you submit to us 

5.1  Definition 

"Customer Content" means every file, photograph, sketch, 3D model, text description, reference image, or other material you upload, email, message, or otherwise provide to us in connection with a commission or order. 

5.2  Your representations and warranties 

By submitting Customer Content, you represent and warrant to us that: 

• You are the sole owner of all rights in the Customer Content, or you have obtained all licenses, consents, and permissions necessary to provide it to us and to authorize us to use it as described in these Terms. 

• The Customer Content does not and will not infringe, misappropriate, or violate any third party's intellectual property rights, rights of publicity, rights of privacy, contractual rights, or any applicable law. 

• If the Customer Content depicts an identifiable person, you have that person's written or verifiable consent for us to produce a likeness of them, or that person is you. 

• The Customer Content does not contain anything obscene, defamatory, threatening, hateful, or otherwise unlawful. 

5.3  You keep ownership of your content 

You retain all ownership rights in your Customer Content. Nothing in these Terms transfers ownership of your Customer Content to us. 

5.4  License you grant to us 

You grant IRLPRINTS a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, store, and create derivative works from your Customer Content for the limited purposes of: (a) producing the product you ordered, (b) maintaining records of completed work for warranty and quality-control purposes, and (c) [CHOOSE: "showcasing finished work in our portfolio and on our social media, with personally identifying details obscured at your request" OR "only with your separate written consent on a per-piece basis"]. The portfolio license, if you grant it, ends when you ask us in writing to remove a specific piece from public display, and we will do so within thirty (30) days. 

5.5  Indemnification for Customer Content 

You agree to indemnify, defend, and hold harmless IRLPRINTS and its owners, employees, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to any third-party claim that your Customer Content, or our use of it as authorized by these Terms, infringes that third party's rights or otherwise violates applicable law. 

6. Content we produce 

6.1  Our designs and renders 

All 3D models, digital files, renders, sculpts, design choices, color treatments, photography, and other creative work that IRLPRINTS produces in connection with your order (collectively, "IRLPRINTS Work") are the intellectual property of IRLPRINTS. We retain copyright and all other rights in the IRLPRINTS Work. 

6.2  What you receive 

When you pay in full for an order, you receive a non-exclusive, non-transferable, personal-use license to use the physical product we ship to you for any lawful personal purpose, including displaying it, gifting it, photographing it, and reselling the physical object itself. 

Your license does not include the right to: (a) reproduce or have reproduced the IRLPRINTS Work, in whole or in part, in any form; (b) commission others to produce derivative works of the IRLPRINTS Work; (c) use the IRLPRINTS Work in commercial settings (advertising, merchandising, NFTs, etc.) without our prior written consent; or (d) reverse-engineer, 3D-scan, or digitally reproduce the physical product for the purpose of reproducing it. 

6.3  Site content 

All content on the Site — including text, graphics, logos, photographs, and the IRLPRINTS name and marks — is the property of IRLPRINTS or its licensors and is protected by U.S. and international copyright and trademark laws. You may not copy, modify, distribute, or use it without our prior written permission. 

7. Lead times and shipping 

7.1  Estimates, not guarantees 

All production and shipping times stated on the Site, in quotes, in order confirmations, or in any other communication are good-faith estimates only. They are not guarantees and do not form part of the contract between you and IRLPRINTS. We are a small studio, and timelines can vary based on order volume, material availability, equipment performance, design complexity, and the speed at which you respond to design previews or revision questions. 

7.2  Typical lead times 

As of the effective date of these Terms, our typical lead times are: 

• Ready-made items: 5–7 business days from order to ship. 

• Custom commissions: 7–14 business days from your written approval of the 3D preview to ship. 

These ranges describe normal conditions and are not promises about any individual order. 

7.3  Delays 

If we anticipate a material delay beyond our estimate, we will email you with an updated estimate as soon as we reasonably can. We are not liable for delays caused by events outside our reasonable control, including but not limited to: equipment failure, material shortages, illness, natural disasters, fire, flood, power outages, civil unrest, pandemics, acts of government, or carrier delays. 

7.4  Shipping and risk of loss 

All orders ship via USPS Priority Mail unless we agree otherwise in writing. Risk of loss and title pass to you once we hand the package to the carrier. We will provide tracking information at the time of shipment. 

7.5  Lost, damaged, or undelivered packages 

If a package is marked delivered by the carrier but you do not receive it, please contact the carrier first and file a claim. We will assist where we can, but we cannot replace packages confirmed delivered by the carrier free of charge. 

If a package arrives damaged, see Section 8.3 below. 

 

8. All sales final on custom orders 

8.1  No returns, no refunds on custom work 

Because every piece is made to order from your photos, files, or descriptions, all sales of custom items are final. We do not accept returns, exchanges, or refund requests for change of mind, change in plans, recipient preference, or any other reason once we have begun production. By placing a custom order and approving the 3D preview, you confirm that you understand and accept this policy. 

8.2  Cancellation window for custom orders 

You may cancel a custom order for any reason before we send you the 3D preview render. After preview is sent, you may cancel only before you approve the preview, and you will be charged a non-refundable design fee of [CHOOSE: "25% of the order total" OR "a flat $35" OR another number you decide] to cover the design work performed. Once you approve the preview in writing, the order cannot be cancelled. 

8.3  Damage on arrival 

If your piece arrives damaged, contact us at [your contact email] within seven (7) days of delivery with: (a) your order number, (b) a clear photograph of the damaged item, and (c) a photograph of the packaging as you received it. At our discretion, we will either: repair the piece, produce a replacement, or refund the amount you paid for the damaged item. We may require you to return the damaged piece, in which case we will pay return shipping. 

8.4  Workmanship guarantee 

If your piece materially differs from the approved 3D preview because of an error on our part (such as a misprint, wrong color, or significant proportional deviation), Section 8.3 applies: we will repair, replace, or refund at our discretion. "Material difference" means a deviation a reasonable person would notice on first inspection. Minor variations in finish, sheen, or color that are inherent to hand-finished 3D printing are not defects and do not qualify for replacement. 

9. Limitation of liability 

9.1  Disclaimer of warranties 

Except as expressly stated in these Terms, the Site and all products and services are provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by applicable law, IRLPRINTS disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. 

Our products are decorative and intended for indoor display. They are not toys, are not safety equipment, and are not intended for use by children under three (3) years old without adult supervision. Resin and PLA prints may be brittle, may warp in heat or direct sunlight, and are not food-safe, dishwasher-safe, or microwave-safe unless we explicitly state otherwise in writing for a specific product. 

9.2  Cap on damages 

To the maximum extent permitted by applicable law, in no event will IRLPRINTS or its owners, employees, contractors, or agents be liable to you for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost data, loss of goodwill, or business interruption, arising out of or related to these Terms, the Site, or any product or service we provide, regardless of the theory of liability and even if we have been advised of the possibility of such damages. 

Our total cumulative liability to you for any and all claims arising out of or related to a particular order — whether in contract, tort, statute, or any other legal theory — will not exceed the amount you actually paid to IRLPRINTS for that specific order. 

9.3  Basis of the bargain 

You acknowledge that the limitations of liability in this Section 9 are an essential element of the agreement between you and IRLPRINTS, that the price of our products reflects these limitations, and that we would not provide the Services on the same terms without them. 

9.4  Jurisdictional limits 

Some jurisdictions do not allow certain warranty disclaimers or limitations of liability, so portions of Sections 9.1 and 9.2 may not apply to you. In those jurisdictions, our liability will be limited to the maximum extent permitted by law. 

10. Indemnification 

You agree to indemnify, defend, and hold harmless IRLPRINTS and its owners, employees, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any applicable law or any rights of a third party; or (c) any Customer Content you submit to us, including any claim that the Customer Content infringes a third party's intellectual property or other rights. 

11. Governing law and disputes 

These Terms and any dispute arising out of or related to them or the Services will be governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. The exclusive venue for any lawsuit will be the state or federal courts located in Palm Beach County, Florida, and you consent to the personal jurisdiction of those courts. 

[CHOOSE — optional arbitration clause: "Any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Palm Beach County, Florida. You and IRLPRINTS each waive any right to a jury trial or to participate in a class action." Discuss with your attorney before including this clause — it has trade-offs.] 

Nothing in this section prevents either party from seeking injunctive or equitable relief in court to protect intellectual property or confidential information. 

12. Changes to these terms 

We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when the current version took effect. Material changes will be noted in our next order-confirmation email or posted on the Site in a way that is reasonably visible. Your continued use of the Site or placement of a new order after a change constitutes acceptance of the updated Terms. The Terms in effect on the date you place an order govern that order. 

13. General provisions 

13.1  Entire agreement 

These Terms, together with our Refund Policy, Shipping Policy, and Privacy Policy, constitute the entire agreement between you and IRLPRINTS regarding the Services and supersede all prior or contemporaneous communications. 

13.2  Severability 

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full effect. 

13.3  No waiver 

Our failure to enforce any provision is not a waiver of our right to enforce it later. 

13.4  Assignment 

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms freely. 

13.5  Notices 

We may give notices to you by email at the address associated with your order, by posting to the Site, or by any other method we reasonably choose. You may give notices to us using the contact information below. 

13.6  No agency 

Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship between you and IRLPRINTS. 

14. Contact 

Questions about these Terms? Reach us at: 

 

IRLPRINTS 

Email: irlprints97@gmail.com

Website: irlprints.com